Refund policy

Return and refund Policy

Any package MUST be accepted even if the shipment arrives late or damaged. If a shipment is refused for delivery by the customer, no guarantees will be honored by Salty Amigos.

Unless specifically stated, all livestock comes with a “Live Arrival” guarantee. However if a DOA does show up, a claim must be filed with Salty Amigos within 2 hours of package delivery and a photo identification will be needed. DOA’s will be fully store credited minus any shipping charges. We will not ship anything unless it is 100% healthy but DOA’s do occur from time to time and will be handled accordingly.

Shipping can add stress to coral which can cause them to change or lose color. It may take a few days to several weeks and even longer for different corals to color back up after shipping.